Zendesk Sell is being retired on 31 August 2027. If your reps are in the field, read this.
Updated 11 November 2026 · prices checked this month
Short answer: Zendesk announced on 9 September 2025 that it is retiring Zendesk Sell and the Sell mobile app on 31 August 2027. Sell data is deleted when your subscription ends or from 31 August 2027, whichever comes first, and the deletion cannot be reversed. Zendesk recommends Pipedrive as the replacement.
Key dates and facts
| Detail | |
|---|---|
| Announced | 9 September 2025 |
| Retired | 31 August 2027 (Sell and the Sell mobile app) |
| Data deletion | When your Sell subscription ends, or from 31 August 2027, whichever is first. Permanent. |
| What you can export (CSV) | Leads, contacts, deals, notes, tasks, smart lists, full account data, Total Sales report |
| What you cannot export | Activity history, appointments, emails, call logs and documents |
| Zendesk's recommended alternative | Pipedrive |
Pipedrive, or something built for the field?
Pipedrive is a strong pipeline CRM for deals. If your Sell users mostly sit at a desk working deals, follow Zendesk's advice. But if your Sell users are reps in the field who visit the same customers or dealers on a cycle, take orders and collect payments, a deal pipeline is the wrong shape. A field sales app gives each rep today's visits, verifies every visit with GPS and a photo, and records the order and the payment at the stop.
What Beatplan covers for a field team
| What distributors ask for | Beatplan |
|---|---|
| Android app for every field rep (plus iPhone and web) | Yes, one codebase, published under your own company name |
| Daily routes / beat plans set by team leads | Yes |
| GPS check-ins with dealer visit history, photos and notes | Yes, time-stamped and GPS-verified |
| Dealer-wise order booking | Yes, through review, dispatch and payment |
| Dealer outstanding balances and collections against targets | Yes, monthly and season targets by area, region and province |
| Cash, cheque and bank payment collection | Yes, recorded by the rep, validated by Accounts |
| Offline order taking and offline payment recording, with automatic sync | Yes, queued on the phone and sent without duplicates |
| Management dashboard for sales, collections and rep performance | Yes, every region and rep against target, with slipping-dealer alerts |
| Company car odometer, inspections and expense sheets | Yes |
| No monthly per-user licence, with access to the source code | Yes: one-time licence from $2,900, full source code |
What Beatplan does not do: no live location tracking, no route optimisation, no CRM deal pipeline and no Salesforce or Zendesk sync. Dealer orders need a connection; visits, daily plans and payments work offline. Full list: what Beatplan does and doesn't do.
Switching takes a day
Beatplan is sold once with the full source code (US$2,900 for your own company, unlimited reps). Your IT person or IT provider deploys it in a day with the included setup guide and an AI coding assistant (Claude Code, Codex or ChatGPT): the database on your own Supabase account, the web console, and the phone app for your reps. There is no per-user fee and no annual commitment; the only running cost is your own hosting, from about US$25 a month.
Sources: Zendesk: Announcing the retiring of Zendesk Sell, Clonepartner.
Questions
When is Zendesk Sell being retired?
Zendesk Sell and the Sell mobile app retire on 31 August 2027. Zendesk announced this on 9 September 2025.
What happens to my Zendesk Sell data?
It is permanently deleted when your Sell subscription ends or from 31 August 2027, whichever comes first. Activity history, appointments, emails, call logs and documents cannot be exported as CSV.
What should field sales teams move to?
Zendesk recommends Pipedrive, a pipeline CRM. Teams whose reps visit customers on a cycle, take orders and collect payments can use a field sales app instead, such as Beatplan, sold once from US$2,900. Switching takes a day.
See it for yourself
The live demo is the real product with sample data. No sign-up: open it and tap Admin, Director or Accounts.
Prices of other products are taken from their public pricing pages or listings as of November 2026 and may change; check the vendor for current pricing. Product names belong to their owners. Beatplan is not affiliated with them. Beatplan home · All comparisons and guides · Terms · Privacy